Review of Gala Casino

Gala Casino is one of the biggest land casino chains in the UK with a total of 32 outlets, and 30 of them are based solely in the UK. Currently, Gala Casino holds 20% of the UK market for casinos which is equivalent to an estimated 1.3 million player-members. This phenomenal growth started only in late 2000 for the casino arm of the company. Initially, the company was mostly into Gala Bingo a decade earlier but the income generated by this venture made it possible for the company to acquire the first 26 casinos for Gala Casino. This tells you that while playing online at Gala Casino, you know that the casino is backed by a solid bricks-and-mortar business that is unlikely to disappear overnight with your money.
Software and game selection

Gala’s online offering is, like so many casino these days, an amalgamation of games from various different software developers. Under the “Casino” tab you will find a full set of Playtech games and the option of downloading and installing the Playtech casino software. This includes some fantastic Marvel slots such as Wolverine, The Avengers, and Captain America, along with other blockbuster games such Gladiator and King Kong. But look deeper into the “Slots” tab on the website and you will find games from the likes of IGT, Quickspin and Barcrest among others. The IGT slots in particular will be well known to land casino patrons, with the casino sporting well loved games such as Cleopatra, Crown of Egypt, and Wolf Rising.

The site also has a number of games licensed from TV shows such as Big Brother, Deal or No Deal, The X Factor, Britain’s Got Talent, and Sale of the Century. In terms of live dealer games, you have the choice of Roulette, Blackjack, Casino Hold’em and Baccarat which are broadcast from a studio run by Evolution Gaming. This is the same studio used by most Playtech casinos.
Security, banking options and service

Transactions and gaming at Gala Casino are secured using SSL technology to ensure that communication with the casino cannot be intercepted. The casino is licensed and regulated by the Gibraltar Regulatory Authority which is a first class licensing jurisdiction with player protection and dispute mediation procedures in place. In addition Gala shows admirable transparency in publishing the theoretical RTP numbers for each and every game on the site.

The banking methods available to players are plentiful, with Gala Casino accepting most major credit cards and e-wallets – see the right column for a current list. In our experience withdrawals are generally processed within 2-3 days which, while we would prefer it to be faster considering the quality of the casino, is still pretty good. Customer service can be contacted via email, phone, or live chat. However, reflecting the casino’s European focus, live chat operators are not available 24/7 so you sometimes have to wait for a response via email when you submit an enquiry.

Our main disappointment with Gala Casino centres on their restrictive registration policy which excludes almost every country in the world outside of Europe from playing there. So if you live in Europe, New Zealand, or one or two other countries you’re in luck, but almost everywhere else is excluded which is a shame.

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