Review of Grosvenor Casino

The name Grosvenor will be instantly familiar to UK based casino players, as it is a well known operator of 35 land based casinos and bars across Great Britain. Grosvenor’s online casino boasts a huge selection of the best games from many different software providers including Playtech in the download version, and the likes of IGT, Novomatic, OpenBet and Virtue Fusion all available for “instant play” in your browser.
Huge game selection

The latest popular trend in the online casino industry seems to be the movement away from a single monolithic casino featuring hundreds of games from the same developer (ala Microgaming) and instead to the offering of an assortment of games from many different developers. So it is at Grosvenor Casino, and the choice this offers you as a player is great. If you prefer to download and install your casino software then Grosvenor has you covered with its Playtech casino, but the thing we like best about this casino is in fact all the instant play games available on the website. You can play titles made famous in land-based casinos such as Star Trek, Fire Opals, or Siberian Storm (all from IGT), or the Novomatic series of slots such as Book of Ra, Columbus or Big Catch, along with a host of other titles from these developers and others.

If progressive jackpots are your thing, then you’ll be pleased to hear that Grosvenor Casino offers plenty. In the download casino you can find pooled Playtech jackpots such as Beach Life and Marvel Ultimate Power jackpots, while the instant play section has MegaJackpots on the Cluedo, Monopoly and Cleopatra machines, along with Big Top Tombola, Mafia Millions, and Clover Rollover. In fact at the time of writing this review there was over 10 million in total in progressive jackpots on offer at the casino.

Table game and live casino players are are also catered to at Grosvenor Casino. The instant play area features OpenBet’s Real Deal series of table games which feature 3D animated dealers serving up cards or spins, while the Playtech download version has the high quality games with a traditional feel that we have come to expect. The live dealer games are supplied by Evolution Gaming and are great fun to play. However we were a little disappointed to find that they are served from studio cams instead of being played live at one of Grosvenor’s land-based casinos, something that it seems to us would be a natural fit.
Transacting, licensing and customer service

Grosvenor Casino accepts a range of credit and debit cards for deposits, along with e-wallets such as Neteller and Moneybookers. They have some of the best payout procedures online that we have encountered. There are no artificial “reversal pending” times imposed on your withdrawals, and payouts are processed seven days a week, usually within 24 hours of submission after you have had your identity verified.

Grosvenor Casino is licensed by the Alderney Gambling Control Commission, which imposes some of the most stringent licensing terms and requirements upon its licensees in the world today. This ensures that there is a resolution process that can be relied upon in the event of a dispute with the casino, and that the casino is operated prudently and professionally. Return to player (RTP) or payout percentage statistics are published with most games at the casino so you know exactly how loose or tight the slot machine is before you play it. However the casino does not publish audited historical payout statistics on its website.

Customer support is available via live chat, telephone between 8am and midnight UK time, along with email support. Wait times are not long in our experience and the support reps are polite and helpful.

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